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Brexit implications for customers

The great news is that following the end of the Brexit transition period, our customers in the UK and the EU member states can continue using Chalet Art Store to source unique chalet art. We will not be stopping any shipments of art between the EU and the UK, so our customers can shop with confidence. Customs duties and import fees aren’t included at the checkout, as they’re set by the artwork’s destination country and are charged directly by the country’s customs office.

We're sorry, but at this time we are unable to reimburse you for any local import taxes or duties, since those are payable by the importer (ie. the customer). We’ll keep an eye on your tracking too, so we're able to help with customs if need be to make the process as smooth as possible.

What to Expect

  • Be aware: Despite the "free trade" deal now agreed, an import VAT tax charge may be levied on imports when goods cross the border between Great Britain and the EU in either direction. It is the customer's obligation to pay any import taxes and we are doing our best to clarify the charges expected by customers in all affected areas. The estimated cost is between 5% and 20% on artworks over £135.00. Some delivery companies could add on a small admin fee for collecting the vat on your behalf. The great news is that some of our artists can ship without incurring these fees so get in contact if you need more information. 
  • Buy confidently: You’re still able to use your Mastercard or Visa debit and credit cards without having to pay a surcharge or transaction fee when you buy goods from artists based in the EU or Uk. At the moment we can only take card payments in Euros but we are working on getting the option for you to pay in pounds or euros at checkout. If you really want to pay in pounds we might be able to facilitate that by bank transfer so just get in contact. Our return policy will apply as usual but it’s worth noting that in the case of returns, any customs or import charges you’ve paid are non-refundable.

The new customs duties only apply to art being shipped between the Uk and Europe. We have artists based in the UK and EU so most of the transactions shouldn’t be effected by Brexit. The artists we work with through Space Gallery St Barth are based in different countries and Space St Barth are experts in shipping art all over the world so you don’t need to worry about any surprise fees when buying through them. We will be happy to discuss any purchases with you in advance so if you are in doubt contact us for advice.