Can I visit Chalet Art Store in person?
Chalet Art Store is an online gallery only. We do not have a physical gallery this point.
Some Danny Touw posters and prints are on display in Wine At Yours and Wood Cafe in Châtel and in Kamado kitchen in Morine.
Some Philippa Langrish work is also on display at Kamado Kitchen in Morzine.
Thomas Crawels' black and white mountain photography is on display at Everest (formerly know as Nexalia) in Châtel.
Do you offer a money back guarentee?
Yes. If your artwork isn’t quite right for your space, you can return it for a full refund within 14 days of delivery. Simply contact Catherine and then ship the item within this period to arrange your return.
Artworks must be returned in their original packaging and in their original condition. Once we’ve received and inspected the artwork, your refund will be processed and sent via bank transfer in euros.
Please note that we cannot accept returns on artwork framed by us or on custom orders. If the artwork is listed as a framed piece on the website then a refund is still possible.
We do not offer a refund on the postage cost.
What should I do if my artwork arrives damaged?
In the unlikely event that your artwork arrives damaged please contact Catherine immediately with photos so that a replacement or refund can be arranged at hello@chaletartstore.com
Can I get a few artworks sent in one delivery?
If you are ordering more than 1 artwork from one artist they will be shipped in one package.
The only aception is if you order a poster and a print from Danny Touw. The poster will always be shipped separately. If you order more than 1 poster they will be shipped together in one package.
We are unable to consolidate orders from different artists. For example if you order 2 prints from artist A and 1 print from artist B you will receive 2 packages and will pay 2 separate delivery rates.
Can Chalet Art Store help me choose the right art for my space?
Yes of course! If you are unsure which artwork will suit your space, or you need advise on the best size to go for, or framing advice just contact Catherine at hello@chaletartstore.com
How are artworks packaged for delivery?
All of our artworks are carefully packaged in sturdy protective packaging by either the artist's themselves or their printers. They are shipped in a box, a tube or shipped flat depending on the best option for the piece and depending on the shipping location.
How can I see the artwork in more detail?
If you would like to see more close ups of an original artwork before purchasing then get in contact with Catherine at hello@chaletartstore.com and I can send you some photos or videos and answer any questions you have.
Is worldwide shipping available?
Yes for the vast majority of our artworks worldwide shipping is available. Just get in contact with Catherine for a shipping quote at hello@chaletartstore.com
Is Chalet Art Store on social media?
Yes. You can follow us on Instagram and Facebook by searching our handle @chaletartstore
Can Chalet Art Store frame the artwork and ship it framed?
For some artworks we can offer a framing service through a third party provider.
Visit our framing section on the website for more info here. https://www.chaletartstore.com/collections/framed-art
If you have any questions around framing contact Catherine at hello@chaletartstore.com
Are gift cards available to purchase?
Yes we offer gift cards and what is better than the 'gift of art' for that someone special.
What are the shipping rates?
Shipping rates are calculated at the checkout. The artist ships the art from their studio or from their printers so the cost varies.